OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. When will my order be shipped?

Orders placed on work days before 16:00 Amsterdam time will be shipped the same day. 

That is time zone GMT +1 in winter and GMT +2 in summer.

2. Our shipping levels

Normal

Normal shipping is our cheapest service. This is regular mail. There is no tracking and the parcel is delivered in the mailbox. It can sometimes take one or two days extra, but it’s shipped against the lowest rates possible. Currently we are working with PostNL for Netherlands and Belgium and with Deutsche Post for the rest of Europe.

Normal shipping is only available in the EU, Switzerland and Norway.

Tracked

Tracked is similar to normal shipping, but extended with limited track & trace. This means that a parcel usually get’s a scan when it arrives in the country and when the courier takes it out for delivery. It’s possible that there is no delivery scan, this depends on the destination country and delivery service.

Premium

Premium is parcel service with Track and Trace. This is fast and reliable shipping worldwide. We’re working with a network of couriers including DHL, PostNL, Hermes, DPD, GLS, Fedex and others to select the best service for each country. The parcel is fully tracked, you will see when the parcel arrives in the country, when it’s out for delivery and when it is delivered. It will also state where the parcel can be picked up when the you were not at home during delivery.

3. Our transit times

We work with different carriers to ship your orders. Transit times differ per country and shipping method. The transit time is displayed in work days and counted from the day your order is shipped.

It usually takes 2 to 10 working days.

4. Shipping costs

The shipping costs vary between countries and per shipping level. Not all shipping levels are possible for all countries. 

You can choose free shipping or one of the paid shipping options in your shopping cart.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS